Serge Forest is a an industry veteran and successful entrepreneur in the market of software for telecom and Contact Center operators. This blog comments on company initiatives, industry trends, technology and business.

Friday, May 22, 2009

NetBorder Express 2.0 GA is coming

In February, Sangoma announced that NetBorder Express (NBE) Gateway 2.0 was in Beta. Well...it took a bit more time than expected, but we will be ready later this week to release the General Availability version.

The product has received significant attention from customers during the Beta phase, and is highly anticipated by application partners and resellers alike. With a ubiquitous SIP interface, NBE enables low-cost, inside-the-server connectivity to software-based communication applications. The IP-PBX market is right on target for this important new release, with the following main additions to the product line:

- Support for analog cards. There are a lot of small and mediuam businesses out there that need a few analog lines for deployments of their corporate communication systems. Previous versions of NBE enabled T1/E1 configurations (up to 960 ports per system). But now, with configurations as low as 4 FXO analog ports, the solution scales down to address one of the widest market segment. We have seen very strong interest from the Windows-based PBX vendors and their resellers for such configurations. For any vendor that targets the SME market for PBX systems, analog support is a must, so everyone is very eager to get this launched...

- Installation wizard and enhanced management interface. We heard customer feedback from the previous release, load and clear. Customers wanted a simpler and more straightforward interface to get the solution installed, configured and maintained. We delivered. Beta customer feedback has been terrific. Customers really like the smooth configuration process and the ease-of-use. Further, the interface provides even more capabilities for tight integration between the application and the gateway. This allows our partners to design PBX systems that look like one complete, unified system.

- A series of improvements in tone processing. This includes better international tone support, processing of pre-connect tones, custom tone definition template, etc. This allows to catch more real-life deployment conditions in a reliable and deterministic fashion.

Some of our partners have created custom integrations to NBE 2.0, so they will be fully ready to embrace the GA release later this week. We also have key distributors and resellers implementing special promotions specifically around this product launch. With all this ground work already in place, we hope for immediate success from this product release.

Of course, I'll make sure to keep everyone informed...

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